When your equipment is critical to your business, reliable support matters. Our experienced service team is here to help keep your systems running efficiently, whether you need technical advice, remote troubleshooting, preventative maintenance, repairs, or additional training.
With over 112 years of combined experience supporting the technologies we supply, our engineers provide fast, knowledgeable assistance to minimise downtime and get you back up and running as quickly as possible.
Our technical specialists provide expert assistance by phone and email, helping you diagnose faults, answer operational questions, and resolve issues remotely whenever possible.
If a problem cannot be resolved remotely, we’ll arrange for one of our engineers to visit your site.
We take safety very seriously and all engineers have attended and successfully passed the IOSH Safety Passport Certification (re-certified every three years). IOSH is the Chartered body for health and safety professionals and is the world’s biggest professional health and safety membership organisation.
Regular servicing helps maximise system reliability, maintain performance, and reduce unexpected downtime.
Our preventative maintenance visits include thorough inspections, calibration where applicable, cleaning, software checks, and recommendations to help keep your equipment performing at its best.
For complete peace of mind, we offer comprehensive annual service contracts tailored to your equipment and business requirements.
Our service contracts can include scheduled maintenance visits, priority technical support, and reduced downtime throughout the year.
Whether you’re installing a new system or training new operators, our engineers provide professional installation, commissioning, and user training to ensure you get the most from your investment.
We can also provide refresher or advanced training for existing users as your business grows.
For immediate assistance, contact our technical support team.
Telephone
01295 672500
Email Support
Lasers & Accessories
lasersupport@laserlines.co.uk
Gentec-EO Calibration and Support
calibration@laserlines.co.uk
Or complete the contact form below and a member of our technical support team will get back to you as soon as possible.
For 3D Printing support, please visit 3dprinting.co.uk
